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What is Mediation?

Mediation Process: What to Expect at Mediation

Mediation is a process in which a neutral third person, the mediator, encourages and facilitates the resolution of a dispute between two or more parties. It is an informal and non-adversarial process which has the objective of helping the disputing parties reach a mutually acceptable and voluntary agreement.

In mediation, decision making and authority rests entirely with the parties. The mediator acts as a facilitator, guiding the parties in identifying issues, engaging in joint problem-solving, and exploring creative settlement alternatives.

Although the process is voluntary and non-binding, it results in a strikingly high settlement rate. Parties are more satisfied with a mediated resolution, rather than one imposed upon them (such as a court judgment), because they created the solution themselves.

In recent years, the use of mediation has increased greatly in the private and public sectors. It is used for legal and business disputes, government matters, environmental problems, community disagreements and divorce and custody cases. USA&M is a leader in providing innovative uses of mediation to resolve disputes.


What to Expect at Mediation (PDF)